Carol Clark - Support Manager

Carol Clark - Support Manager

Name, Age and Hometown.

Carol Clark, Age 51, Lhanbryde, near Elgin

Job title (list all job titles for the duration of employment).

Support Manager.

What attracted you to the industry you are in?

I have always wanted to work in a Caring environment, from a young age, supporting people to live their lives as they want.

How long have you been with the company?

20+ years

Describe your day-to-day role.

Managing the Service, being part of a caring team, supporting the people we support to a high standard.

What kind of training have you done?

SVQ 3 and 4, PDA, IOSH, and Assessors Award. Loads of core training including – first aid, moving & handling, proactive strategies, epilepsy, eating/drinking/swallowing, etc.

What skills have you learned?

Patience, proactive listening, promotion of well-being and individuality, good and effective communication, supporting all to achieve their aims and goals, positivity even in stressful situations, etc.

Do you like living and working in Moray? Explain why/ why not?

Yes, it is my home area and where my family and myself are settled.

Was there anything about the job that surprised you?

Being accountable can be very stressful at times and very difficult to switch off at the end of the day.

What’s your favorite part of the job?

Seeing the people we support happy and enjoying their lives. Being part of a caring, positive team.

Did you always want to pursue a career in this industry?

No, originally wanted to be a Psychologist but wanted to do a Caring role from a young age.

What is your advice for young school leavers looking to start an apprenticeship?

A support role is not just about personal care, that is a very small part. It’s supporting in all aspects of someone’s life, the joy of seeing someone achieve what they want/wish. Be prepared to learn something new every day, build your skills with all our training, and on the job SVQ qualifications.

What is your career goal?

To continue to be as supportive as I can for the people we support and colleagues in my role.

How does it feel to be a KeyWorker on the frontline, supporting the Country’s fight against Covid-19?

Seeing our Service at this time running as it normally would. Everyone is fully supported, happy, and most importantly, safe. The team ensures the Service is positive and chilled, even though these worrying times. We all do our utmost to ensure we keep safe in our personal lives, so we can then go into the Service and support as safely as we can, keeping the virus at bay.

Tell us what makes you proud to be a Keyworker?

We all strive to continue to support as we would normally, to provide a safe and happy environment.

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