Karen Park - Asda Service Host

Karen Park - Asda Service Host

Name, Age and Hometown.

Karen Park, Age 47, Dallas

Job title (list all job titles for the duration of employment).

Service Host, Checkout Operator, Scan and Go Host, Hybrid Host, Self Scan Host. I have been with Asda for 11 years.

What attracted you to the industry you are in?

When I took the job, it gave me ideal working hours to work around childcare.

Describe your day-to-day role.

To manage the checkout department, ensuring the smooth running by allocating people's breaks, when someone finishes work and starts work, ensuring everyone has what they need to do their job efficiently, supporting colleagues when dealing with a difficult customer, keeping the whole area clean and tidy.

What kind of training have you done?

I have done all training while on the job.

What skills have you learned?

Organisational skills, people skills, and numeracy skills. I have also learned how to problem-solve effectively.

Have you completed any professional qualifications? If yes, provide details.

Not within this job role.

Do you like living and working in Moray? Explain why/ why not.

Yes, it is an ideal area to live and most people we encounter are friendly.

What skills are the most important for you to do your job well?

Organisation skills, leadership skills, numeracy skills.

Was there anything about the job that surprised you?

Dealing with challenging customers.

Is there anything unusual about your role?

Just some experiences with different customers, we deal with alcohol and drug problem customers causing issues in the shop.

Do you get a lot of support from your company?

Yes, Asda is a good company to work for.

What’s your favourite part of the job?

Organising, I feel a sense of achievement when my day runs smoothly.

Did you always want to pursue a career in this industry?

No, it was a job that worked around childcare while my children were little.

What is your advice for young school leavers looking to start an apprenticeship?

Asda does have good career options and is good to work around studying.

How does it feel to be a KeyWorker on the frontline, supporting the Country’s fight against Covid-19?

It is scary. We have no choice to who comes to the shop so we have to rely on the public to be sensible and not come to the shop if they have symptoms.

Tell us what makes you proud to be a Keyworker.

Ensuring people have access to food and we are a source of comfort to people who live alone. We might be the only people they speak to in a day.

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