Shannon Green - Care Manager

Shannon Green - Care Manager

What is your name?

Shannon Green

What is your job title?

Care Manager

What secondary school did you attend?

Elgin Academy

Briefly describe your business

I work for Aberdeenshire Council as a Care Manager following completion of my social work degree. My role entails carrying out assessments for older adults, adults over 18 with a physical disability and people with acquired brain injury.

I meet with service users, whether they are at home or in hospital, and assess their abilities, needs, risks and if they are eligible for receiving care. The assessment identifies what support is required and how best I can facilitate this - this includes sourcing care at home to meet the individuals needs, supporting individuals to move into a care home and/or if they are eligible for attending day care services.

The role also requires me to carry out financial assessments to deem whether the individual can afford to pay for their care or if they cannot, working out how much the local authority is required to pay towards care costs. I also carry out tasks around guardianship orders and/or power of attorney which gives responsibility to family/close friends around the care for the individual if they lose capacity.

Describe your career pathway after leaving school

I left Elgin Academy before completing my higher exams, and so, had 5 intermediate 2 qualifications and a higher in leadership and management. I then attended Moray College UHI and completed the NC level 6 health and social care course then moved onto the HNC social care course achieving a grade B. At this point, I was working in a very sheltered housing complex in Elgin where I completed my first placement. I stayed working here full time for 1 year then decided to apply to the social work degree at Robert Gordon University in Aberdeen. I worked in the health and social care sector from starting my level 6 course up until getting my first graduate job which I believe has contributed significantly to my wide range of knowledge and experience in my role.

What school subjects would be helpful to study to undertake your job?

In terms of school subjects, I feel that maths and English are vital for the role I’m in, but also courses such as the leadership and management course. Other subjects that I believe are important are the NC level 4-6 in health and social care as well as the HNC. Although I did not achieve my higher qualifications at school, the course pathway I carried out at college has brought me to where I am. I believe they were more helpful for my current career than highers as they provide precise information around health and social care, and also, provide you with placements to experience different care organisations.

What is your favourite thing about the work that you do?

My favourite thing about the work I do is being able to support individuals to live as independently as possible and supporting them to receive the right care and support to facilitate this.

Why did you want to work in this industry?

I have wanted to work in this industry as I’m a caring individual who enjoys helping others. As this Is part of who I am, I have went into a career that fits my personality. I also really enjoy working with older adults which started from doing my NC level 6 course when I was on placement at a day care service.

What daily duties do you carry out as part of your job?

Daily duties I carry out include attending virtual ward meetings at the hospital with nurses, doctors, physiotherapists, occupational therapists and psychiatrists to discuss service users we work with - this is part of the new multidisciplinary and multiagency working legislation that requires professionals to work together to promote efficient care for service users.

I carry out assessments of individuals, sourcing care services, carrying out financial assessments, referring service users to other services if they are not eligible for support from the local authority and carrying out reviews when individuals are receiving care to ensure this is going well and to identify any changes.

Did you ever want to pursue another job?

At the moment, I do not want to pursue another job as I have just recently started. However, I would like to progress onto a senior role once I have more experience.

What skills are required to do this job?

Skills required for this job include:

  • effective time management
  • good organisational skills
  • critical thinking
  • empathy
  • good communication skills
  • active listening

What is your advice to young people who are considering working in this sector?

My advice for younger people wanting to work in this sector is to be consistent with your studies and take each step at a time. Don’t compare your journey to any one else as each journey is unique and will teach you many skills.

Get as much experience in the health and social care sector as possible - I worked part time during my studies working in different areas of care such as care homes for older adults, care in the community and areas out with my experience such as challenging behaviour - this has helped develop my confidence and knowledge.

Where would you like to see yourself in ten years time in terms of your career?

In 10 years time I would like to be in a more senior role making big decisions in the care sector. This has always been my goal and I’m gradually working my way towards this.

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