• Office Administrator

Office Administrator

Office Administrator

We are looking for a confident, friendly and adaptable person to join our Heating & Engineering team. Someone with an enthusiastic attitude and the ability to work under pressure. A willingness to learn is essential, along with a genuine focus for doing what's right for our customers & the business.

The key purpose of the role will be to support the department to ensure the smooth running of day to day office tasks, including, but not limited to:

  • Dealing with customer telephone enquiries promptly & professionally
  • Scheduling routine maintenance with our customers, ensuring they are recorded in our diary system and ensuring engineers diaries are managed efficiently & effectively
  • Assessing engineer availability and arranging appointments for work out-with routine maintenance (breakdowns etc)
  • Inputting accurate updates on maintenance records
  • Monitoring the progress of open jobs and ensure they are dealt with within a reasonable timeframe
  • Liaising with engineers
  • Raising purchase orders for parts & booking deliveries into stock
  • Creation of invoices
  • Any other general admin duties deemed necessary

Key skills

  • Excellent time management skills and ability to multi-task, prioritise work and remain calm in difficult situations and during exceptional busy times.
  • Good attention to detail and problem solving skills
  • Good computer skills, including experience of working with MS Office packages
  • Excellent written and verbal communication skills, including a good telephone manner
  • Experience of working in an engineering environment would be advantageous.

To find out more about this position click on the link.


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