To make it easier for young people in Moray to find opportunities, we have listed a variety of jobs that are currently available.

To support our work we are recruiting to the following role:

Customer Service Advisor, Walkers Shortbread - Aberlour

DurationFull-Time
Working hours38 hours per week
LocationAberlour

This role will support the sales and logistics teams in delivering a high standard of consistent proactive order management and customer service. This includes order processing and customer supply chain support for the wider account teams across the home trade business.

 

RESPONSIBILITIES

 

    • Serve as the primary point of contact for all UK accounts and Head Office teams, providing clear and confident support on order and delivery enquiries.

      • Deliver proactive, high-quality day-to-day order management, ensuring a seamless customer experience.

      • Process all orders received via EDI, email, telephone, & web portals in a timely & accurate manner ensuring they are checked for trading terms compliance (including full layers, loads etc) and passed through to distribution.

      • Organise despatch notes, charge and upload invoices in web portals.

      • Resolve delivery issues and customer complaints, issuing and processing credit notes as required.

      • Ensure all New Accounts, price files/lists are set up in the ERP and updated ongoing.

      • Ensure all Account Managers are proactively informed of short loadings on despatch of orders.

      • Maintain and update key operational documents, keeping the wider department informed of any changes.

      • Ensure ISO work instructions and processes are always adhered to and up to date.

SKILLS REQUIRED

 

 

 

    • High standard of communication skills and interpersonal skills.

      • Proficient in Microsoft Office particularly Excel.

      • Proactive, takes initiative, looks for solutions and solves problems.

      • Familiarity with process management and a drive to improve existing protocol.

      • Patience and the ability to remain calm in stressful situations.

      • Ability to communicate directly with external and internal customers.

    • Works well as part of a team, offers support and works to improve the culture of the team and business.

Apply online