To make it easier for young people in Moray to find opportunities, we have listed a variety of jobs that are currently available.
To support our work we are recruiting to the following role:
Apprenticeship Relationship Management , Royal Bank of Scotland - Inverness
| Salary range | £25,020 per year |
|---|---|
| Location | Inverness |
| Closing Date | N/A |
Join us in October 2025 as an Apprentice in our Commercial & Institutional – Commercial Mid Market Team.
- We’ll provide all the technical training you’ll need to be successful in your role
- You’ll complete the externally accredited Providing Financial Services Level 6 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme please see our FAQs
- Our people are the foundation that success is built on, so we’re passionate about supporting them too. We’ll support you in completing your programme and you’ll be part of our growing community of apprentices
- This job does not meet Skilled Worker visa sponsorship requirements
We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us
What you'll do...
As a Relationship Management Apprentice within our Commercial & Institutional – Commercial Mid Market Team you will :
- Liaising with customers and our prospective customers by being focussed on building sustainable, long term relationships – always focussing on the customer experience and delivering positive customer outcomes
- Carrying out telephone meetings with our customers to include service reviews and helping to protect them through fraud/security reviews. You will also attend and take part in face to face customer meetings from time to time
- Supporting the management of our customer contact strategies, through diary planning and booking appointments for our Relationship Managers
- Providing Relationship Managers with well researched briefs and information for their customer meetings
- Contributing to the management of risk to ensure we always work within the Bank’s requirements.
- Learning and understanding how to follow a lending request from beginning to end and supporting with the management of the process
What you'll learn...
Taking on an apprentice role could be a fantastic starting point or change for your career. You’ll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings
Your learning journey will include:
- How to build and strengthen customer relationships over the phone, resolve queries, and work with a variety of teams across the organisation to meet customer needs
- How to investigate and analyse queries accurately, raising concerns with the relevant internal and external parties without delay, escalating where appropriate
- How to promote new digital services to encourage customers to use these channels
The skills you'll need...
We’re looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You’ll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.
You’ll also need:
- The ability to maintain a strong customer focus
- An innovative and creative mindset
- Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions
- An analytical, numerate, and logical skillset with the ability to adapt well to change
- Good planning and organisational skills with the ability to prioritise and manage your time effectively
What else you'll need to know...
An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study.
If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.